Flooring Experts ltd

Terms & Conditions

We, Flooring Experts Ltd (your address  Lane, St awany rd, ) are entering an agreement with you once you have placed an order. All interested visitors must read our terms and conditions before buying online or over the phone. Our contract will be concluded once you clicked the button "Complete Order".

It is important to know that after placing an order, in the case of deliveries to certain destinations such as Scotland, Northern Ireland, Republic of Ireland or the Channel Islands, carriers charge an extra delivery fee. Should this be the case, the customer will be informed as soon as possible after the order has been placed. In the case that the customer refuses to pay this extra charge, the order can be cancelled.

Returns Policy:

There is a 7 days term to return the goods to us. Please note that you must send an email to our support team and ask for a returns number before to write on your boxes. Only based on that returns number and after checking the goods we will be able to make refunds. All goods must be received in same condition as original and in the same protective original packaging. All cancellations are subject to 20-40 % charge of the initial order to cover our, distributor or manufacturer restocking costs and other costs that occur. We strongly recommend to get enough information on a product before buying so this charge will not be passed on to you.

If goods arrive damaged the customer must sign for them as damaged. The person receiving them must check the delivery pack by pack and count the number of packs on the order. If a pallet has been sent out all packs on the pallet must be checked. Claims after 24 hours that goods arrived damaged cannot be made as the carrier will not accept any claims after. Customers should not book any fitting service before having the goods delivered. We cannot guarantee deliveries because of stock levels and courier not being able to deliver. We reserve the right to charge the card used with us for up to £ 40 to cover redelivery charges in case the customer is not in.

Customized products like vinyl flooring or carpets being cut from a roll are not returnable under the Distance Selling Regulations Act.

Privacy Policy:

All the information we will collect about you will be used according to the Data Protection Act and other legislation. Your personal information like names, email, telephone numbers, address will only be used to process your order and make deliveries. We will never pass your information to a third party.
Credit/Debit card numbers and other information will not be stored on our servers. This information will be encrypted and sent to the bank for authorization.